Lakeland HealthCare Recognized Again for Excellence in Quality of Patient Care and Efficiency
Premier | CareScience award honors top 1 percent of all hospitals nationally
Lakeland HealthCare has been honored for the second year in a row by the Premier healthcare alliance with the 2007 Premier | CareScience Select Practice National Quality Award for superior patient outcomes in both quality and efficiency.
Lakeland HealthCare is one of 49 hospitals nationally, the top 1 percent of acute inpatient facilities, recognized with the Select Practice Award. Among the more than 4,700 acute care inpatient facilities in the United States eligible to receive the award, Lakeland HealthCare exhibited the highest level performance in both quality and efficiency of patient care.
"We are pleased to recognize this elite group of hospitals from across the nation that offer the highest quality and most efficient patient care," said Richard A Bankowitz, MD, MBA, FACP, vice president and medical director for Premier Healthcare Informatics. "These hospitals represent the country's elite healthcare facilities for patient care based on performance using objective measures of clinical outcomes and efficiencies."
As a recipient of the 2007 Select Practice National Quality Award, Lakeland HealthCare achieved superior performance in care of patients, as identified by the Premier | CareScience Select Practice methodology.
Lakeland HealthCare did not apply for the award, but instead was identified as a top performer in quality and efficiency among all acute care facilities in the MEDPAR 2005 data, regardless of bed size or teaching status.
"We are honored to be recognized among only 49 hospitals in the country, and for the second year, with this award," said Joseph Wasserman, President and CEO for Lakeland HealthCare. "This honor reflects the quality care that our associates and physicians provide daily to our patients. We commend them for their dedication to making certain that our patients receive excellent, compassionate care."
Select Practice data includes 16 different clinically relevant indicators of risk, more than any other national quality award or designation. The quality index is calculated by combining the outcome deviations for mortality, morbidity and complications into a single quality measure for each facility. The combined quality and efficiency ratings are used to determine the award recipients.
Additional information about the Premier | CareScience Select Practice National Quality Award and related methodology can be found at: http://www.premierinc.com/about/news/awards/index.jsp.
About Premier Inc., 2006 Malcolm Baldrige National Quality Award recipient
Serving 1,700 hospitals and more than 47,500 other healthcare sites, Premier is the largest healthcare alliance in the United States dedicated to improving patient outcomes while safely reducing the cost of care. Owned by not-for-profit hospitals, Premier operates one of the nation's largest healthcare purchasing networks, the most comprehensive repository of hospital clinical and financial information and one of the largest policy-holder owned, hospital professional liability risk-retention groups in healthcare. Headquartered in San Diego, Premier has offices in Charlotte, N.C., Philadelphia, and Washington. For more information, visit http://www.premierinc.com/.
CareScience was founded in 1992 by physicians from the University of Pennsylvania's School of Medicine and scholars from the Wharton School of Business. They were awarded a $40 million grant from the National Institutes of Health to come up with a "clinical, objective definition of quality". After several years, they determined that there were 16 diagnostic categories (clinical indicators) that would be benchmark for quality. They assessed all 4500 hospitals in the country to identify the top performers in those categories. Then they scrutinized those few hundred in every dimension using only MedPar data, the publicly available billing and clinical data all hospitals report to the government. They rejected the use of subjective criteria, such as opinion and reputation, in favor of only quantifiable, verifiable data. The result was the first ever CareScience Awards in 2006, which identified top performers in healthcare. CareScience also maintains active relationships with numerous quality organizations including the NQF and the Leapfrog Group. CareScience also works with CMS (the department of the US government that handles Medicare and Medicaid) to support the "100,000 Lives" Campaign, an initiative to improve outcomes in hospitals across the country.
"All clinical outcome comparisons are viewed as a powerful way to motivate improvement in the quality of care delivered," said Richard Bankowitz, MD, MBA, vice president and medical director of CareScience. "The Select Practice program provides a benchmark for hospitals, recognizing the best in patient care and organizational efficiency. We are extremely pleased to award these organizations with a Select Practice designation and hope that the Select Practice reports will contribute to the nation's efforts to improve efficiencies and ultimately, the quality of patient care."
The Society of Thoracic Surgeons is a nonprofit medical society that collects data from the vast majority of hospitals in the US. It then uses its members' expertise to publicize a system for helping consumers compare one hospital's outcomes with another by adjusting the circumstances for large academic medical centers with those of medium and smaller non-teaching hospitals. The result is a projected mortality rate for hospitals which reflects the expected quality of participating organizations. The majority of open heart surgical programs use the standards set by the Society of Thoracic Surgeons.
According to the STS Fall 2006 Report, Lakeland's projected, or expected, mortality rate is 2.3%. Our actual mortality rate was 1.2%--half the national average.
The Society of Thoracic Surgeons, Fall 2006 Report, also shows projected mortality rates for four kinds of valve repair surgery. Note that Lakeland's projected , or expected, mortality rate, ranges from 3.7% to 10.4% for these four procedures. In fact, our actual mortality rate for all four was: ZERO.
There is a national movement that focuses on ensuring that heart attack patients are treated in 90 minutes or less with a "balloon" or stent. This new standard was put in effect July 1, 2006. Lakeland's current rate of treatment, based on third quarter 2006, was exactly 90 minutes. But is speed the only factor that should be considered?
Lakeland HealthCare recognizes that speed is critically important in treatment of heart attacks, but we have always maintained our quality standards (which is borne out by the CareScience award of being in the top 1% of hospitals in the country for outcomes of patients treated for heart attacks with stents - see above). We feel that a more thorough analysis of quality includes an objective analysis of mortality and complication rates. Based on all three of these criteria-speed, low mortality rate and low complication rate-Lakeland delivers the highest quality care for heart attack patients in the region.
"It's a great day for our patients, our community and our associates," notes Lowell Hamel, MD, Vice President, Medical Affairs. "Now our neighbors know that a national benchmarking organization ranked Lakeland among the top 1% of hospitals in the country. And our community can be assured of the great work our physicians and staff perform year round." And our community can be assured of the great work our physicians and staff perform year round."
Michigan Peer Review Organization Recognizes Lakeland for Clinical Achievement
MPRO, the national organization that recognizes hospitals for improving the standard of care with initiatives that advance the quality, delivery and safety of patient care, presented its awards recently. There were two awards in five categories given to Lakeland: three for inpatient treatment of heart attack, heart failure and pneumonia; and two in the emergency room for treatment of heart attack and pneumonia.
Gift of Life Names Lakeland for Excellence in Educating Families About Organ and Tissue Donation
The Gift of Life is a national society that recognizes excellence in patient and family education about the importance of organ and tissue donation. Lakeland Regional Health System, the umbrella organization for all of Lakeland’s facilities, has earned the U.S. Health & Human Services (HHS) Medal of Honor. Former HHS Secretary Tommy Thompson launched this initiative. Lakeland is one of 300 hospitals being recognized nationally in 2006.
"We are pleased to have the hard work and conscientious attention of all Lakeland associates recognized," noted Joe Wasserman, CEO of Lakeland HealthCare. "Their daily commitment to providing quality care, exceptional patient safety and compassionate care on a routine basis, as these awards demonstrate, is what makes our organization distinctive."
"Lakeland’s inclusion in the CareScience 2006 Select Practice Leader Report confirms the organization’s dedication and success in implementing high quality patient care," said Richard Bankowitz, MD, MBA, vice president and medical director, Care Science. "We believe the CareScience Select Practice National Quality Leader award recipients represent the country’s very best healthcare facilities for overall patient care. Based on Lakeland’s performance on objective measures of clinical outcomes, we are therefore pleased to award them with a Select Practice designation."
"Few things affect our quality of life and the quality of our work more than our good health," said Governor Jennifer M. Granholm, commenting on the MPRO Awards. "It’s important to recognize the hospitals and health care professionals who are making positive strides toward providing our citizens with accessible and affordable health care."
"The Gift of Life recognizes hospitals who understand the importance of organ and tissue donation," said Tom Beyersdorf, Executive Director of Gift of Life Michigan. "Over 95,000 patients are waiting for their second chance at life through an organ transplant. About 2100 of these patients are children. The work we do together ensures that these patients get another chance to live and that grieving families are given an opportunity to create a legacy for their loved one."
About the MPRO Awards
MPRO, the federally designated Quality Improvement Organization for the State of Michigan, operating on behalf of Medicare/Medicaid and the U.S. Department of Health and Human Services has recognized Lakeland HealthCare with two 2005 awards in five categories. MPRO gives the "Governor’s Award of Excellence" to hospitals who perform to high standards. MPRO also works with consumers, physicians, hospitals and other healthcare providers to refine care delivery systems to make sure patients get the right care at the right time, particularly patients from underserved populations. The Program also safeguards the integrity of the Medicare Trust Fund by ensuring that payment is made only for medically necessary services, and investigates beneficiary complaints about the quality of care.
Lakeland HealthCare was recognized for improving care in the hospital setting in the clinical areas of:
Lakeland was recognized for improving care in the emergency room setting in the clinical areas of:
- Acute myocardial infarction (heart attack)
"In Michigan, the Governor’s Award is synonymous with excellence among providers and consumers alike," said Debra L. Moss, MD, MBA, president and chief executive officer, MPRO. Dr. Moss added, "It is important to applaud hospitals who are actively engaged in initiatives to provide the right care at the right time, and improve the quality of life for Michigan’s residents."
"Our multidisciplinary teams work constantly on quality outcomes improvement and patient safety enhancements," noted Eileen Willits, Vice President, Patient Care and CNE for Lakeland HealthCare and Co-Chair of its Joint Quality Council. "It’s the everyday commitment of our associates that makes these achievements possible."
Heart attack, heart failure, pneumonia and surgical infection prevention are among the topics designated as national health care priorities by the Centers for Medicare & Medicaid Services (CMS). In addition, the award-winning hospitals established multidisciplinary teams for the selected clinical topics.
The awards were presented during a special ceremony during MPRO’s 2006 Quality Expo conference held at the Soaring Eagle Resort in Mt. Pleasant, Michigan on October 3-4.
More About Lakeland’s Patient Safety Record
In 2005, Lakeland was recognized by the Johns Hopkins Keystone Initiative, a program involving 120 Midwest hospitals in the improvement of patient safety in intensive care units (ICUs). Lakeland’s patient safety data was already among the best in the hospital group. When the program was over, JCAHO invited Lakeland to be one of three hospitals involved in the creation of a national safety protocol for all hospital ICUs to use. JCAHO is the national organization that accredits and inspects hospitals (Joint Commission on the Accreditation of Healthcare Organizations).
The Gift of Life Award
The Gift of Life Awards has given Lakeland HealthCare the HHS Medal of Honor for excellence in educating families about the importance of organ and tissue donation.
The Gift of Life is a national society that recognizes excellence in patient and family education about the importance of organ and tissue donation. Lakeland Regional Health System, the umbrella organization for all of Lakeland’s facilities, has earned the U.S. Health & Human Services (HHS) Medal of Honor. Former HHS Secretary Tommy Thompson launched this initiative in 2003. Lakeland is one of 300 hospitals being recognized nationally in 2006.
"The Gift of Life recognizes hospitals who understand the importance of organ and tissue donation," said Tom Beyersdorf, Executive Director, Gift of Life Michigan. "Over 95,000 patients are waiting for their second chance at life through an organ transplant. About 2100 of these patients are children. The work we do together ensures that these patients get another chance to live and that grieving families are given an opportunity to create a legacy for their loved one."
"Our nurses and physicians offer a compassionate view of the option of organ donation to families facing the death of a loved one," commented Eileen Willits, Vice President, Patient Care and CNE, and Co-Chair of the Lakeland Joint Quality Council. "It has been a source of comfort to some families, and that’s why we discuss it with them. It is a tribute to the high percentage of families who participate that our staff perform this service in an exceptionally sensitive manner."
The Gift of Life award was presented to Lakeland on October 19, 2006 in New Orleans, Louisiana. The national average of organ donation is about 60%. The Medal of Honor award is presented to hospitals who achieve a donation rate of 75% or higher.