Lakeland Health Care

For Physician Offices

Our Client Services Department is the resource center for Lakeland Laboratory providing information about test results, price information, specimen collection, and a variety of related topics.

To make inquiries, order supplies, or arrange courier service to your facility, contact Lakeland Laboratory, Client Services: 269-983-8311 or 800-513-9193 or click here to send us an email. 

Order Supplies

Collection Instruction Sheets For Patients

Outpatient Fee Schedule
Specimen Labeling Instructions

Technical Bulletins 

Frequently asked Laboratory test ordering questions

Transportation of Specimens
Courier Services:
Lakeland Laboratory has courier service available for specimen transport, test result delivery, and supply delivery. Our couriers service physician offices, Lakeland outpatient service centers, and nursing homes. Transport vehicles utilize storage containers to ensure specimen integrity during transport to the testing facility. Lakeland Laboratory courier staff have undergone training sessions in courier procedures including safe transport, specimen preservation, customer service and specimen tracking procedures.

Sample Tracking Log - Form Completion Instructions

Print and Go Tracking Log

Result Reporting

Critical test results are called to the Appropriate Licensed Caregiver (ALC) upon completion regardless of time of day.  Additionally, per Lakeland policy (Critical Tests & Results Policy Corp-229) all tests ordered STAT are considered critical tests and will be called upon completion regardless of time of day. 

Critical Value Test List

Report Delivery Options:
The report delivery process of Lakeland Laboratory is the vital link to the information you need to provide patient care.

All outpatient results are sent to the ordering physician. The Laboratory Information System has the ability to print up to three "copy to" physician reports. Lakeland Laboratory has several mechanisms for delivery of test results:

  • Direct computer print out
  • FAX (upon request)
  • U.S. Mail
  • Courier delivery
  • Interface to Physician EMR 
  • Phone (upon request)
  • Web based result delivery

PLEASE NOTE: Unexpected interruptions or delays in the receipt of laboratory reports may indicate a problem, and should be immediately reported to Client Services at 269-983-8311 or 800-513-9193.  

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    Lakeland Medical Center, St. Joseph  
    Lakeland Hospital, Niles  
    Lakeland Hospital, Watervliet  
    Center for Outpatient Services, St. Joseph  

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© 2014   Lakeland HealthCare   1234 Napier Avenue   St. Joseph, Michigan 49085   1-800-968-0115
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