For Physician Offices
Our Client Services Department is the resource center for Lakeland Laboratory providing information about test results, price information, specimen collection, and a variety of related topics.
To make inquiries, order supplies, or arrange courier service to your facility, contact Lakeland Laboratory, Client Services: 269-983-8311 or 800-513-9193 or click here to send us an email.
Collection Instruction Sheets For Patients
Outpatient Fee Schedule
Specimen Labeling Instructions
Frequently asked Laboratory test ordering questions
Transportation of Specimens
Lakeland Laboratory has courier service available for specimen transport, test result delivery, and supply delivery. Our couriers service physician offices, Lakeland outpatient service centers, and nursing homes. Transport vehicles utilize storage containers to ensure specimen integrity during transport to the testing facility. Lakeland Laboratory courier staff have undergone training sessions in courier procedures including safe transport, specimen preservation, customer service and specimen tracking procedures.
Sample Tracking Log - Form Completion Instructions
Print and Go Tracking Log
Critical test results are called to the Appropriate Licensed Caregiver (ALC) upon completion regardless of time of day. Additionally, per Lakeland policy (Critical Tests & Results Policy Corp-229) all tests ordered STAT are considered critical tests and will be called upon completion regardless of time of day.
Critical Value Test List
Report Delivery Options:
The report delivery process of Lakeland Laboratory is the vital link to the information you need to provide patient care.
All outpatient results are sent to the ordering physician. The Laboratory Information System has the ability to print up to three "copy to" physician reports. Lakeland Laboratory has several mechanisms for delivery of test results:
Direct computer print out
FAX (upon request)
Interface to Physician EMR
Phone (upon request)
Web based result delivery
PLEASE NOTE: Unexpected interruptions or delays in the receipt of laboratory reports may indicate a problem, and should be immediately reported to Client Services at 269-983-8311 or 800-513-9193.