Lakeland Health Care

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Your Healthcare Team

Your healthcare team is made up of physicians, nurses, technicians, therapists and assistants. Each team member is committed to meeting your healthcare needs and providing the finest care available. Your physician will assess your medical needs and then order appropriate tests, procedures, therapies or medications. You are assigned a nurse for each shift who is responsible for your care and ensures that your physicians’ orders are carried out properly. Other team members will get you to appointments on time, help you with eating and walking, provide special therapies to speed your recovery, and monitor and ensure your safety and comfort. For your safety, all Lakeland personnel wear identification badges that include the person's name, photo and department. If you're not sure who someone is, ask them to show you their identification badge.

If you have questions or concerns during your stay, your unit coordinator/charge nurse is available to help you. In addition, we also recommend that you read over our Patient Bill of Rights section.

Visitors may dine in our cafeteria. They are also encouraged to take advantage of the coffee shop, gift shop and vending machines located throughout each facility. Family members are welcome to eat in the room with you.

Rapid Response Team

Lakeland HealthCare is committed to providing safe, high-quality care for our patients. To help us meet this goal, Lakeland's Rapid Response Team is available 24 hours a day to address any sudden changes in a patient's condition. The Rapid Response Team allows Lakeland to bring critical care expertise directly to the patient.

Patients and their loved ones are an important part of the Rapid Response Team. You make a difference by alerting the Rapid Response Team in the event of an emergency, such as a serious change in the patient's condition, or if visitors feel that a patient's life-threatening condition is not being recognized.

To get urgent help for you or your loved one, call your nurse right away for help. If you feel like you need help and are not getting it, then dial 0 for the operator from any hospital phone and ask for the Rapid Response Team. The Rapid Response Team will arrive within five minutes to assist you.

Hand Hygiene

To prevent the spread of infection, Lakeland HealthCare is committed to all staff members, patients, and visitors practicing proper hand hygiene. For your convenience, we offer sinks and hand foam in all patient rooms. Please be sure to wash your hands when entering and leaving a patient room. Please also know that we encourage you to remind your care team of our hand hygiene policy - it's okay to ask anyone you see at Lakeland if they have washed their hands.

Hospitalist and Intensivits: Specialist in Inpatient Care
Lakeland HealthCare's hospitalist and intensivist programs are designed to give patients around-the-clock access to physician specialists during their hospital stay. The attending hospitalist works with the patient's primary care physician to ensure the patient receives the best possible care during the hospital stay and after discharge.

Intensivists provide leadership for the entire critical care team by providing continuous, consistent care and facilitating communication among primary care physicians, specialists, patients, and their families. For more information about Lakeland's hospitalists and intensivists, talk with a member of your care team.

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Quality Care
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    Lakeland Medical Center, St. Joseph  
    Lakeland Hospital, Niles  
    Lakeland Hospital, Watervliet  
    Center for Outpatient Services, St. Joseph  

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© 2014   Lakeland HealthCare   1234 Napier Avenue   St. Joseph, Michigan 49085   1-800-968-0115
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