Lakeland is a not-for-profit, community-owned system of care serving the southwest Michigan region of Berrien, Cass and VanBuren counties. In addition to the three hospitals, the system includes walk-in clinics, long-term care, home care, laboratory and radiology services, rehabilitation and other services throughout the region. Lakeland also offers health, safety, wellness and prevention events, classes and programs throughout the year.
The history of Lakeland dates back to the 1800s, when our hospitals first began meeting the needs of Southwest Michigan residents. Today, we are proud to continue that tradition of service to our neighbors in the community with safe, high quality, compassionate care.
The Lakeland HealthCare Mission
To be the leader in safe, high-quality, patient-centered, compassionate, health-related 
services.
The Lakeland HealthCare Vision
By the year 2014, Lakeland HealthCare and its medical staff will be the region's preeminent providers of integrated health-related services, recognized for exemplary patient experiences, clinical outcomes, safety and value.
Our Values
People
We will be an employer of choice; we will collaborate with our medical staff
Service
We will provide an exceptional patient experience; we will provide community benefits
Quality & Safety
We will provide exemplary quality and safety outcomes; we will continuously improve clinical processes
Finance
We will remain financially sound; we will continuously enhance value.
Growth
We will forge partnerships with other entities; we will provide services consistent with a regional referral hospital.
Our 5 Star Service Standards
Attitude
Our commitment to provide the highest level of service to every patient and coworker by using positive body language and an upbeat tone and by presenting a professional appearance and a smiling face.
Compassion
We will think about others before ourselves by showing concern, kindness and thoughtfulness, and by treating everyone with respect.
Confidentiality
We are committed to protect and respect everyone's right to privacy by creating and maintaining a secure and trustworthy environment.
Sense of Ownership
Taking pride in what we do, being accountable and responsible for the outcomes of our efforts and recognizing our work as a reflection of ourselves.
Effective Communication
Communication to our patients and coworkers will be delivered in a courteous, clean and understandable manner through leadership and teamwork.
