Message from the President
As the final days of 2014 came to a close, I came across a letter to the editor of the Herald-Palladium written by a patient who ended up in our St. Joseph hospital with chest pain on Christmas Day. He described his experience as he was treated in our Emergency Department, and later, as he spent the night in a cardiac observation room.
“Everything was explained in language easy to understand, and each person helping us was very concerned for our comfort and our schedule,” he wrote. “It is truly wonderful to be focused on by people who clearly love their work and are committed to your care and comfort. Our community is lucky to have Lakeland, a ‘big-city’ hospital with ‘small-town’ values.”
This letter was a fitting end to a year in which we intensified our commitment to building healing relationships at Lakeland. If you have been in any of our facilities this year, you may have noticed the backers behind our team members’ identification badges. They have one or more hearts in the lower left corner—one for each time the recipient touches the heart of a patient, family member, or coworker with their kind words or actions.
When a Lakeland associate is nominated by a patient or coworker for their compassionate care, our leadership team looks them up and thanks them with a heart. Since we started this program, we have hand-delivered more than 6,000 badge backers. This symbolizes more than 6,000 people who have vivid and durable memories of just how thoughtful, just how considerate, and just how loving our caregivers were at a time when they needed it most.
You can be confident that our team will continue to work together to provide you not just with exemplary care, but with exemplary caring. It’s not just about healing. It’s about healing relationships. We are honored to serve you and your family in 2015 and beyond.
Loren B. Hamel, MD
President & CEO
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