Lakeland Earns Governor's Award of Excellence
Jun 10, 2014 Share

(ST. JOSEPH) – Lakeland Health recently garnered several awards for clinical care as well as for the health and wellness of its 4,000 associates.

Lakeland Health received a 2014 Governor’s Award of Excellence for outstanding inpatient clinical achievement in the acute care hospital setting. The federal government recognizes Lakeland Medical Center, St. Joseph and Lakeland Hospital, Niles as a single entity; thus, the recognition applies to both hospitals.

“We are grateful to be recognized by the Governor for our work to improve the quality and service of the care we provide to our community,” said Loren B. Hamel, MD, President & CEO, Lakeland Health.

To receive the honor, granted jointly by MPRO and the office of Michigan Gov. Rick Snyder, Lakeland improved the quality and efficiency of the healthcare delivery system in four clinical topic areas (acute myocardial infarction, heart failure, pneumonia, and surgical care) and in eight patient experience of care measures (nurse communication, doctor communication, hospital staff responsiveness, pain management, medicine communication, hospital cleanliness and quietness, discharge information, and overall hospital rating). In addition, acute care hospitals were required to meet additional overall criteria including the submission of a process improvement plan.

The Governor’s Award of Excellence program was developed in 2003. The award criteria are based on the National Quality StrategyPartnership for Patients and Centers for Medicare & Medicaid Services (CMS) Quality Improvement Organizations’ 10th Statement of Work. MPRO is an independent nonprofit and a national leader in healthcare quality improvement and medical review. MPRO serves as the federally designated Quality Improvement Organization (QIO) for Michigan under contract with the U.S. Centers for Medicare & Medicaid Services (CMS).