Diversity and Inclusion at Lakeland Health
Diversity and inclusion are implicitly implied in Lakeland Health’s mission and vision statements, as well as in the
TRAITS that define the organization’s culture. However, statements must be followed up with concrete action in
order to effect the desired change of being both more diverse and inclusive.
The following is a list of programs, initiatives, and activities that represent the work that is going on at Lakeland
Health in this regard:
- Developing Cultural Fluency Class
This highly interactive nine-week class is designed to heighten participant awareness of the concepts of
“diversity” and “difference”, while recognizing that everyone in the group brings different levels of awareness
based on their personal attitudes and experiences.
- Understanding and Managing Generational Differences Class
This class is designed to help participants understand and manage the reality that there are four
generations in the workplace, each with its own cultural values.
- Unconscious Bias Class
This class is designed to introduce and explore the concept of unconscious/implicit bias, with focus on
direct relationship to health equality.
- Mandatory Diversity eLearning
All associates must complete a required yearly eLearning course on diversity.
- Listening with Heart Diversity module
In 2016, all associates were strongly encourage to participate in a ten-module session on listening. One of
the modules was specifically dedicated to listening and diversity.
- The Diversity Toolkit
This toolkit of diversity training activities is available to managers and directors to be used with their
staff. Managers/directors can facilitate the activities, or request a member of the Diversity Advisory Council
To access the toolkit: Go to myLakeland > Innovations > Management > Diversity Dialogue Toolkits
The Diversity Advisory Council is pleased to offer this important tool and encourages you all to take a look
at it. If you have any questions, contact Danny Sledge, M.A. at (269) 985-4546, firstname.lastname@example.org
- Transgender Presentation
A presentation was made to the Joint Leadership Council (JLC) education and information relative to transgender issues. This presentation was made by a transgender individual in the community.
- LGBT Presentation
In addition to specific session on LGBT issues in the Developing Cultural Fluency class, a presentation has also made to the associates as part of the Clinical Medical Education (CME) program.
- Resource Assistance
The Program Manager for Diversity and Inclusion provides assistance in discussing potential problematic diversity-related issues and designs and provides customized trainings and presentations to any department or group at Lakeland upon request.
- Online and Class Trainings to Medical Students
1. Yearly e-course: Thinkculturalhealth.com; 9 hours
2. Monthly diversity and health equity lectures (every other month to all residents and
medical students) monthly to the Family Medicine residents