globe www.lakelandhealth.org/how-we-compare/about-lakeland/our-culture
Patient and visitor

Our Culture

Lakeland Health Mission, Vision, and Values

Our Mission
To enhance health and serve our community.

Our Vision
To positively transform healthcare and the health choices of those we serve and employ.

Our TRAITS
We are completely committed to the mission of Lakeland to provide "safe, high quality, compassionate, patient-centered care." We understand that we are a valuable part of the Lakeland team and that our role is critical to the success of Lakeland's mission. In that spirit, we aspire to be a role model of the following TRAITS linked to our success.

  • Teamwork

    We value TEAMWORK. We recognize that highly effective and highly reliable teams are required to deliver exceptional patient care. We are committed to work collaboratively and to recognize daily the contributions of others. We will freely and promptly share information with those who need it from us or from our department.

  • Respect

    We will treat others with RESPECT. We value the opinions, beliefs, and desires of those with whom we work and those it is our privilege to serve. We are committed to appreciate and learn from the rich diversity within our workplace and among our patients and their families. We will make it safe for others to speak up, disagree, share concerns, make suggestions, question decisions, admit mistakes or try new ways to improve our care.

  • Accountability

    We will ensure ACCOUNTABILITY. We will take responsibility for all that happens in our area. We will not blame others but will work with our team to resolve any issue that stands in the way of taking exemplary care of our patients and of each other. We will respectfully confront those who may not be living up to Lakeland's mission and core values regardless of their role or position. We will escalate any problems that We are unable to resolve to those best positioned to help.

  • Inspiration

    We will work to be an INSPIRATION. We understand that it is a privilege to be entrusted with the life and health of those we serve. We understand the difference between just showing up and being fully engaged. Each and every day, through our words and our actions, we will strive to inspire those around us to be their best and to give their best.

  • Trust

    We will TRUST. We will behave in a way that earns and conveys the sense that we can rely on each other with confidence. When we don't fully understand the intent or decision of those around us we will first look for a charitable, rather than a critical, explanation. We will always assume first the good intentions of others. We will behave, and ensure that others behave, in ways that are always ethical and unquestionably honest.

  • Safety

    We will focus on SAFETY. Each and every day we will remain focused on preventing harm to patients, visitors and associates. We will continuously watch for, and immediately intervene, when anyone may be at risk for physical or emotional harm. Safety is our job wherever we are and whatever we do. We will require all those we encounter to understand and behave in ways that are safe.

Your generosity can make a difference.