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Patient and visitor

Visitor Guide

Visiting Your Loved One

Patients (or their designated support persons) have the right to limit their own visiting hours as well as the number of visitors they wish to receive at any time while in our care. Patient visitors may include, but are not limited to, a spouse, a domestic partner (including same-sex domestic partner), another family member, or friend. Lakeland will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability. 

Visiting Hours

Lakeland welcomes visitors 24 hours a day, seven days a week, unless otherwise noted. Visitors may be limited to two at a time per patient. Accommodations for overnight stays are generally available for individuals over 18 years of age. Healthy children of the patient’s immediate family must be accompanied and supervised by a parent or legal guardian at all times.

Behavioral Medicine Unit Visitors

Patients on the Behavioral Medicine Unit have the right to talk with their attorney or others about legal matters without any limitations and at any time.
Visitors to the Behavioral Medicine Unit must be 16 years of age or older.
Staying Overnight

Lakeland values families as an important part of the patient care team. When someone you love is in the hospital, we understand you may want to stay close. We will help make you as comfortable as possible with either our reclining chairs or sleeper sofas. Depending on the patient’s condition, we encourage only one family member or friend to stay with the patient overnight.

Protecting our Patients

To protect the health of each patient in the hospital, please do not visit if you have a respiratory infection (cold) or other communicable disease. Persons with signs or symptoms of respiratory disease or contagious infection will not be permitted to visit hospital patients without getting prior permission from Infection Control and Prevention. If necessary, you may be required to wear appropriate Personal Protective Equipment (gloves, mask, etc.).

Special care must be taken when visiting patients who are placed in isolation in the hospital. For their own protection against infectious germs, visitors are required to put on the Personal Protective Equipment shown on the door of an isolation patient’s room before entering.

Photography/Recordings

Often when a loved one is in the hospital it is important to keep family and friends who may not be able to be present updated on what is happening. However, patient confidentiality is very important to us at Lakeland. To respect other patient’s privacy, we ask that you refrain from taking photos or video recordings in public areas where other patients or families may be present.


A Special Note for Family and Friends on Falls:

  • While you visit and before you go, leave a light on in the bathroom and make sure the floor is free from clutter.
  • Before you leave, place necessary items within the patient’s reach. These may include the phone, tissue, water, and the call button.
  • Side rails and alarms are used to remind the patient to stay in bed. Please ask for help with these if necessary.
  • Companionship may lower the risk of a fall. Ask the health care team when your loved one may find your company most comforting.
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