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Patient and visitor

Financial Assistance

Thank you for choosing Lakeland for your health care needs

You are the most important part of Lakeland Health. Our purpose is to provide quality care and excellent service so that our patients and their families have the best experience possible.

Our financial services staff is here to help you and your family. If you have any questions about the payment guidelines below, please contact us.

Insurance Billing

It is important that you contact your insurance company to determine and initiate any precertification requirements.

We will file your insurance claim with your primary and secondary insurance companies if we receive all the required information and authorization. We will also assist you by sending requested information to your insurer. However, the responsibility remains yours to ensure that Lakeland HealthCare is paid for our services rendered to you. You are ultimately responsible for any unpaid balances.

If you believe there is an error in identifying your insurance coverage, please let us know immediately.

If insurance information is not provided at the time services are given, and you later supply us with this information, we will submit a claim to your insurance if it has been less than one year since your visit.

Because many insurance companies have strict notification and filing guidelines, the insurance company may deny your claim for failure to meet these requirements at the time of service. Should this be the case, you will be responsible for the unpaid portion of your bill.

Medicaid Eligibility

Lakeland works with MedAssist to help our patients who qualify for Medicaid obtain this coverage. The assistance is free when qualifying factors are met. Ask any Lakeland Financial Counselor for more information about eligibility requirements.

Financial Assistance

Financial assistance is available — on a limited, per account basis — to patients who are unable to pay their hospital bill. Assistance is based on income and assets using the federal poverty guidelines to determine eligibility. An application must be completed and returned to the Patient Accounts department along with verifications of your income and assets. For any questions about your account, including account balance, payment arrangements, and/or financial assistance, please call Patient Accounts Customer Services between 8:00 a.m. and 5:00 p.m. Monday through Friday at (866) 814-7275 or (269) 428-5007.

Download our plain language summary of the Financial Assistance Policy:
English
Spanish

Download our Financial Assistance Policy:
English
Spanish

Download our Billing and Collections Policy:
English
Spanish

Physician Bills

In addition to your hospital bill, you may receive separate bills from one or more physician offices. Many physician specialists are not hospital employees, so it is necessary for them to bill for their services separately. These bills may cover services provided by doctors in the Emergency Department, and/or reading diagnostic tests, for example. If you have questions about a bill from a physician, call the number on the bill or contact the physician’s office.

Contact our Financial Services

General Billing Questions

(866) 814-7275 or (269) 428-5007Monday – Friday, 8:00 a.m. to 5:00 p.m.

Patient Accounts Customer Service
Lakeland Hospital, Niles
(269) 687-1415

Center for Outpatient Services, St. Joseph
Lakeland Hospital, Watervliet
Lakeland Medical Center, St. Joseph

  • Patients whose last names begin with A-H (269) 983-8320
  • Patients whose last names begin with I – O (269) 556-7173
  • Patients whose last names begin with P-Z (269) 985-4589

Lakeland Medical Practices
(866) 814-7275 or (269) 428-5007

Marie Yeager Cancer Center
Financial Planner, Oncology Services
(269) 556-7161

Pine Ridge: A Rehabilitation and Nursing Center
(269) 428-2258

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