New Leadership Team Appointments at Lakeland
Apr 1, 2015 Share

(ST. JOSEPH) – Lakeland Health has announced organizational changes, including the appointments of two new Senior Leadership Team members, to reflect the organization’s efforts to align leadership and strategy.

“We recognize a clear opportunity to align all of leadership with the transformational tasks that lay ahead,” said Loren B. Hamel, MD, President and CEO, Lakeland Health. “That includes the never-ending need for us to achieve exemplary outcomes, provide exemplary services, and generate exemplary value.”

To help Lakeland meet these goals, Kenneth O’Neill, MD, has been named Vice President of Clinical Integration for Lakeland. In this newly-created role, Dr. O’Neill will be responsible for ensuring that patients and community members receive consistent, coordinated care not only throughout the Lakeland system, but also with other healthcare providers in other settings.

An Ohio native, Dr. O’Neill earned his undergraduate degree at Duke University before completing his medical studies at the University of Cincinnati Medical School and a residency at Hennepin County Medical Center in Minneapolis. In addition to treating patients as an internal medicine provider at Southwestern Medical Clinic’s Stevensville office, Dr. O’Neill has served in an administration role both as the Medical Director for Lakeland Medical Practices and as Medical Director for the Lakeland Care Physician Hospital Organization (PHO). He has also been a longtime member of Lakeland’s Board of Directors and chair of the Lakeland Care Board of Directors.

Kendall Troyer has been appointed Vice President of Diagnostic and Outpatient Services for Lakeland. Troyer will assume many of the responsibilities currently held by Laurie Fleming, RN, who will retire after more than 40 years of service at Lakeland. Troyer will oversee all of Lakeland’s outpatient services in southwest Michigan, including post-acute care, laboratory, radiology, pharmacy, and the Heart Center.

Since starting his career in Lakeland’s laboratory nearly 20 years ago, Troyer has served the organization in a number of positions, including as Director of Outpatient Services at the Lakeland Health Park and as Project Director of Lakeland’s electronic health record system. Most recently, as Chief Operating Officer for Lakeland Medical Practices, Troyer oversaw daily operations and guided the strategic direction for 34 physician office locations throughout southwest Michigan. Troyer holds a Bachelor of Science degree in Clinical Laboratory Science from Michigan State University.
As part of the new organizational structure, the following Lakeland team members have updated titles to better communicate their roles:

  • Tracy Braman, Executive Director of Human Resources
  • Cali Gregory, Director of Organizational Efficiency
  • Betty Guy, Director of Business/Service Line Development and Chief Strategy Officer
  • Karen Kinyon, Assistant Vice President of Quality, Safety, and Performance Management
  • Michelino Mancini, DO, Director of Medical Education
  • Rich Matthews, Director of Safety, Security, and Emergency Preparedness
  • Walt Pullins, Executive Director of Environment of Care and Hospitality Services
  • Robin Sarkar, Assistant Vice President of Information Systems and Chief Information Officer
  • Aissa Seck, Designated Institutional Officer and Administrative Director of Medical Education
  • Mark Smalley, DO, Dean of Medical Education
  • Norma Tirado, Vice President of Human Resources, Health Information Technology, and Organizational Transformation and Chief Talent and Transformation Officer
  • Megan Yore, Director of Marketing and Chief Communications Officer

In addition, three positions are currently open: Assistant Vice President of Finance, Executive Director of Operations for Lakeland Medical Practices, and Director of Community Health.

“These changes are the result of listening to the organization and engaging our entire team about where we’re going and why,” said. Dr. Hamel. “When we align our leadership around a common vision, we can focus our efforts on what matters most…enhancing health and saving lives.”

Pictured above: Kenneth O'Neill, MD (left), and Kendall Troyer (right)
About Lakeland Health
Lakeland Health is a non-profit, community-owned health system, which includes three hospitals, an outpatient surgery center, a cancer center, rehabilitation centers, long-term care, hospice, home care services, and physician practices. Lakeland has over 3,800 employees who provide clinical and support services at locations throughout southwest Michigan, and partners with more than 500 affiliated physicians and other providers. For more information, visit

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