Employee Assistance Program

Employee Assistance Program

Benefits of Employee Assistance Program (EAP)
The Employee Assistance Program can have positive, measurable benefits for your business, including:

  • Raising productivity of your workforce
  • Lowering absenteeism
  • Reducing accidents
  • Resolving workplace conflicts and complaints

Useful Information
Help your employees learn about managing stress and other personal problems with tips and rescources shared in the EAP Times newsletter. 

Comprehensive Services
The Lakeland Health Employee Assistance Program provides comprehensive services for southwest Michigan businesses, their employees, and employees' family members.

Services for the individual include:

  • Confidential assessment and counseling services
  • Referral support, tracking, and follow-up
  • Emergency intervention/critical incident stress management
  • Substance abuse assessment referral

Businesses may benefit from specialized EAP consultation and training services, including:

  • EAP orientation for employees
  • Management training
  • Communication materials
  • Management communication and consultation

Frequently Asked Questions about EAP

What is the Lakeland Health Employee Assistance Program?

The Employee Assistance Program is just one of the many services provided by our parent company, Lakeland Health. Our team is made up of EAP counselors who hold at least a masters degree and have at least three years of counseling experience. Each counselor has a specialty, such as marital, parenting, or adolescent issues. Consultants with training and experience appropriate to their specialties are also available to work with Lakeland EAP on individual cases.

When should an employee consider using Employee Assistance Services?

Employee Assistance Services may benefit any employee experiencing personal problems, such as:

  • Anxiety/depression
  • Coping with loss or death
  • Drugs or alcohol
  • Marital conflicts
  • Parenting issues
  • Stress Work relationships

What types of services are available?

At the first session, the counselor will help you clarify your problem and assess your needs. If brief counseling is appropriate, additional sessions may be provided by EAP. If long-term or specialized services are required, the counselor will help you find a resource.

Please note that long-term or specialized services will need to be covered by insurance or private funds.

Who is eligible to use these services?

For businesses that offer the Lakeland EAP program, employees and their family members are eligible for this service.

Is this service confidential?

Yes, in fact, Lakeland makes a special effort to ensure that employees from the same company are scheduled for different times to ensure privacy.

Businesses receive a quarterly statistical report, with no information to identify individuals.

By law, information concerning an employee's participation with EAP and the session content is kept confidential. Information shall not be released except under the following conditions:

  • Information required to be disclosed by the legal process, court order, or government laws or regulations (such as child abuse or threats of homicide).
  • Information authorized to be disclosed by written release, signed by the applicable employee, family member, or his or her representative.
  • Information necessary to disclose in order to refer an employee or family member to another resource.

Contact Us:
Lakeland Health Employee Assistance Program
3888 Niles Road, St. Joseph
(269) 428-0022
(800) 428-6216

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